P O L I C I E S

 

S H I P P I N G

For pieces that are ready to ship, please allow up to 1 week for shipping.

For custom pieces or pieces that need to be sized, please allow 2-3 weeks for me to ship out your piece. 

PLEASE double and triple check your address. Your package will be sent to the address you provided. I am not responsible for packages mailed to the wrong address because of this reason. If it is sent back to me, the buyer is responsible for shipping cost.  

US: I offer first class USPS without insurance and first class USPS with insurance (recommended). Expedited shipping is not available at this time. 

International: USPS First class International (unfortunately there is no option for insurance with this shipping type.) 

I will not give refunds for a lost or damaged packaged/piece if you did not purchase insurance. If you’re international and you’d like to purchase insurance, please contact me after purchase and I can try to accommodate you! 

Once your package leaves me, I have absolutely no control over it (unfortunately). A tracking number will be sent to your PayPal email along with your shipping notification. If there’s any issue with your package please contact USPS customer service first and they will be able to assist you better than I can! 

R E T U R N S:

Will not accept returns for: 

-changing your mind/ you don’t like how it looks

-sudden money emergencies

-damages such as bent or broken metal, broken stones, tarnished metal (polishing pad is provided free for every new customer)

-custom made pieces (unless there’s an issue like any of the ones mentioned below)

-Ring doesn’t fit-I size my rings with the ring size that is given to me. It’s the buyer’s responsibility to give me the correct ring size 

 

Will accept returns if:

-stone or element falls off

-soldered metal comes apart ONLY at a joint 

-ring size of piece does not coincide with size that was given to me by customer

Additionally: 

-Return/refund requests that fit the criteria must be made within 30 days of receiving the pieces. 

-Must provide pictures and videos for proof. 

-Must be original buyer of said piece (I.e reselling or consignment) 

R E P A I R S:

I accept repair requests for pieces depending on the damage done. Sometimes it is difficult and time consuming to repair a piece because the stone needs to be removed and since it is set so securely, there’s a 50/50 chance the stone could be damaged in the extraction process. If I am able to successfully extract the stone, the cost for repairs starts at $50 and may go up depending on what needs to be fixed.  

Repairs I am able to make:

-Re-set a fallen stone, given that it’s still intact

-Fixing any joint that fall apart

-Re- sizing 

-Cutting a new stone to fit another setting 

 If your situation is not mentioned, please shoot me a message and I will try to work with you :)