P O L I C I E S
S H I P P I N G T I M E S
"READY TO SHIP"- may take up to a week to ship out.
"UNFINISHED"- 2-4 week production time (not counting delivery).
"PRE-ORDER" - 2-4 week production time (not counting delivery).
Please double and triple check your address.
Your package will be sent to the address you provided. Buyer is responsible for providing the correct address and for shipping cost if it's sent back to us. We are not held liable for packages sent to the wrong address.
S H I P P I N G S E R V I C E
US DOMESTIC: USPS First Class (2-5 days) with full insurance.
INTERNATIONAL: USPS First class International (no insurance option). Buyer is responsible for their country's custom fees and taxes.
EXPEDITED: More options coming soon. For now, please send us an email at firstname.lastname@example.org and we can accommodate you.
Once your package leaves my hands, I have absolutely no control over what happens. If there’s any issue with your package please contact the carrier service's customer service first and they will be able to assist you faster and better than I can.
R E T U R N S
Due to the laborious, meticulous, and highly personalized nature of this jewelry, we will only accept returns or exchanges if...
...A stone or silver element falls off.
...Soldered metal comes apart at a joint only.
...Ring size of finished piece does not coincide with size that was given to us by client.
Return/refund requests that fit the criteria must be made within 30 days of receiving said piece.
Client must provide pictures and videos for visuals.
Must be original buyer of said piece (i.e reselling or consignment).
Please send an email to email@example.com (not a DM) for return or exchange requests and we will do our best to assist you!
R E P A I R S
I accept repair requests on a case by case basis. Some repairs are simple, but many are complicated and require extracting the stone and often reconstructing the entire piece. If I am able to successfully extract the stone, the cost for repairs starts at $50 and may go up depending on what needs to be fixed. Please send an email to firstname.lastname@example.org (not a DM) so I can asses the damage and determine what can be done.